Shipping & Returns Policy

Free Shipping Over $50:

Enjoy free shipping on orders over $50 within the domestic U.S..

Sustainable Packaging:

Our commitment to the environment extends to our packing materials, all of which are plant-based and eco-friendly:

  • Kraft Paper
  • Kraft Envelopes
  • Sticky Kraft Paper Tape
  • Shredded Kraft Paper Padding
  • Corn Starch Biodegradable Packing Peanuts

    Shipping Destinations:

    We currently ship to the U.S. only.

    Our No-return Policy: 

    At Originature, we have a no-return policy for all our products, and here's why.

    Each year, a staggering 10 billion pounds of returned products in the U.S. contribute to landfill waste. Committed to environmental responsibility, we actively work to reduce the environmental impact of returns. Our website is designed with detailed product images and descriptions to empower you to make informed and satisfying purchase decisions.

    Originature’s pricing strategy is rooted in affordability rather than excessive profitability. Our mission is to make sustainable and natural products accessible to everyone. Given the unique nature of bath, beauty, and skincare items, including soaps, shampoo, and conditioner bars, we are unable to resell returned products, which leads to an additional cost for our business and increased price for our customers. Embracing a no-return policy is a conscious decision aimed at maintaining affordable pricing for our valued customers. Your understanding and support in this effort are truly appreciated. 

    Missing Orders:

    For missing orders, we're here to help. Please email customers@originaturestore.com with Subject Line: Missing Products - (Order Number).

    Damaged Items:

    While we can't control the shipping process, we're prepared to replace any broken or damaged items upon receipt. Email customers@originaturestore.com with Subject Line: Broken/Damaged Products - (Order Number).

    Originature began with a simple belief — that the closer we stay to nature, the better we feel, look, and live.

    We started small, creating natural shampoo and conditioner bars from cold-pressed oils in our own kitchen, with the dream of offering something honest and pure — products that let the body heal and thrive on its own.

    From there, our journey grew into a mission: to create non-toxic, effective care made only with the most premium, pure ingredients — formulations that honor the body’s natural balance and well-being. Every Originature product is thoughtfully made to be safe, gentle, and rooted in nature’s intelligence — free from harsh chemicals, silicones, and synthetic fragrances.

    To us, beauty is not about covering up — it’s about returning to balance, awakening the body’s natural rhythm, and honoring the quiet intelligence of nature. We hope each piece you bring home reminds you of that connection — of the earth’s gifts, and the calm, grounded strength that comes from caring for yourself naturally.

    Because Originature isn’t just a brand — it’s a way of living closer to what’s real.